Contact Us

We’re Ready, Let’s Talk.

We aim to acknowledge any legitimate queries within 2 business days.

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Contact Info

Address

7/F, MW Tower, 111 Bonham Strand, Sheung Wan, Hong Kong

Administrative

josh.taylor@igb-media.com

Billing

klaus.freeh@igb-media.com

Technical Support

oliver.stone@igb-media.com

Complaints

fabrizio.goria@igb-media.com

Abuse

patrick.burns@igb-media.com

Administrative

We welcome all general enquiries regarding our domain management, policies, or any administrative matters.
You may contact us at: josh.taylor@igb-media.com
Please include:
The nature of your enquiry
Any relevant domain names or references
Your contact details
We aim to acknowledge all enquiries within 2 working days and respond fully within 5–10 working days, depending on the complexity of the matter.

Abuse

If you believe that a domain registered under our tag is being used for malicious purposes — including but not limited to phishing, spam, fraud, or illegal content — please contact us immediately at: patrick.burns@igb-media.com.
Please include:
The domain name involved
A clear explanation of the abuse
Any supporting evidence (e.g., screenshots, headers, URLs)
We monitor this inbox regularly and aim to acknowledge all abuse reports within 1 working day, with a full investigation and response typically completed within 5 working days.
If necessary, reports can also be escalated directly to Nominet: https://www.nominet.uk/complaints

Complaints

We take all feedback seriously.
If you are dissatisfied with any aspect of our service, you may submit a complaint by emailing us at fabrizio.goria@igb-media.com.
Please include:
A detailed description of the issue
Any relevant domain names or order IDs
Your contact information
We aim to acknowledge all complaints within 2 working days and respond fully within 10 working days.
If you’re not satisfied with our response, you may escalate the issue to Nominet directly at:
https://www.nominet.uk/complaints